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  1. SimplyE 2.0
  2. SIMPLY-2805

[Mobile] Patrons are unable to return materials

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    • Icon: Bug Bug
    • Resolution: Done
    • Icon: High High
    • None
    • Android
    • None
    • SIMPLY S12 May 26 - June 9, SIMPLY S13 June 9 - June 23, SIMPLY S14 June 23 - July 7, SIMPLY S15 July 7 - July 21, SIMPLY S16 July 21 - August 4, SIMPLY S17 August 4 - 18, SIMPLY S18 August 18 - Sep 1, SIMPLY S19 September 1 - 15, SIMPLY 22 Oct 14 - Oct 27, SIMPLY S20 September 15 - 29, SIMPLY S21 Sep 29 - Oct 13, SIMPLY S23 Oct 27 - Nov 10, SIMPLY S24 Nov 10 - 24, SIMPLY S25 Nov 24 - Dec 8, SIMPLY Sprint 26 Dec 8 - 22, SIMPLY S0 Dec 22 - Jan 5, SIMPLY S1 January 5 - 19, SIMPLY S2 Jan 19 - Feb 2, SIMPLY S3 Feb 2 - 16, SIMPLY S4 Feb 16 - March 2

      An issue that I reported when testing the last Android build is now being reported by patrons at Brooklyn, Houston, and among Califa libraries. This is not iOS-specific, though everyone outside of me reporting the issue has been an iOS user.

      Houston Public Library patron report: " I am affiliated with Houston Public Library. My Simply-App will not let me return books. It says “The return of [insert title of book] could not be completed”. It does this with multiple titles that are reservations and my books. "

      NYPL patron report: " When I click on return an error message comes up on all three books which are now well overdue.  ( you know when e books hit the return date they automatically are returned - even that doesn’t work)."

      Brooklyn patron report: "Several books and two audiobooks I have returned and they have repeatedly come back into “my books” by themselves. I return them over and over and over again and they keep coming back" This is actual an iteration of https://jira.nypl.org/browse/SIMPLY-2953 

            MalcolmWoods Malcolm Woods (Inactive)
            risawolf Risa Wolf
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