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Bug
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Resolution: Done
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Medium
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None
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None
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SIMPLY S14 June 23 - July 7, SIMPLY S15 July 7 - July 21, SIMPLY S16 July 21 - August 4, SIMPLY S17 August 4 - 18, SIMPLY S18 August 18 - Sep 1, SIMPLY S19 September 1 - 15, SIMPLY 22 Oct 14 - Oct 27, SIMPLY S20 September 15 - 29, SIMPLY S21 Sep 29 - Oct 13, SIMPLY S23 Oct 27 - Nov 10, SIMPLY S24 Nov 10 - 24, SIMPLY S25 Nov 24 - Dec 8, SIMPLY Sprint 26 Dec 8 - 22, SIMPLY S0 Dec 22 - Jan 5, SIMPLY S1 January 5 - 19, SIMPLY S2 Jan 19 - Feb 2, SIMPLY S3 Feb 2 - 16, SIMPLY S4 Feb 16 - March 2, SIMPLY S5 March 2 - March 16, SIMPLY S6 March 16 - March 30, SIMPLY S7 March 30 - April 13, SIMPLY S8 April 13 - 27, SIMPLY S9 April 27 - May 11, SIMPLY S10 May 11 - May 25, SIMPLY S11 May 25 - June 8, SIMPLY Sprint 12 June 8 - 22, SIMPLY S13 June 22 - July 6, SIMPLY S14 July 6 - July 20, SIMPLY S15 July 20 - Aug 3
I've gotten three reports from Ask NYPL of patrons on iOS unable to open children's titles delivered through Axis 360.It's possible that the problem also affects Android and we haven't heard about it yet.
The three reports:
1. "Mr. Putter & Tabby Stir the Soup"
The pages are not turning
(All copies of that title are on loan, but we have two other books in the series: "Mr. Putter & Tabby Turn the Page" and "Mr. Putter & Tabby Make a Wish." )
2. "Big Bad Ironclad!" and "The Underground Abductor"
I could not flip through the pages of the e-book. Most of the time, it was stuck on the cover and on rare occasions the chapter selection option would appear. I could jump to the dedication or the copyright page. But I could not read the rest of the e-book.
3. "Big Nate in a Class by Himself" and "Big Nate Goes for Broke"
In this case the book won't even open. Instead the patron clicks "get" and sees a spinner that never clears.
Since NYPL just bought a lot of Axis 360 titles, it's likely that this problem has been around for a while and just became more salient.
If you're wondering "why doesn't this problem happen on Open eBooks", the answer might be that it did, and we removed the (donated) titles from the collection rather than devote resources to investivate the problem.