Lauren emailed:
Original message Hello, I frequently use the SimplyE app with no problem, but occasionally it deletes books I have checked out, even though the check out window has not expired. Similarly, sometimes books I have reserved disappear from the reserved section before they are ever available to check out. Can you assist with this please? Thank you!

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So first, I look up the book I want, We Should Hang Out Sometime, and the app says it’s unavailable, so I click Reserve. Then, it says it’s downloading, as if it was available, which would normally say Get, and not Reserve. So then it’s in my books, and when I close out of the app and go back in, it deletes itself from my books. You can see from the time stamps how quickly it’s getting deleted, and you can also see that it isn’t happening with all the books I check out.

The same thing is happening with books I reserve. I tried to reserve The Kiss Quotient and as soon as I closed out of the app and went back in, it deleted itself from my reservations.

Thank you so much for your help!! I value being able to use this app so much and any assistance you could give is much appreciated.