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  1. SimplyE 2.0
  2. SIMPLY-2979

[Android] Patron encountered error E_DEACT_USER_MISMATCH

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      Adobe error I haven't seen before "E_DEACT_USER_MISMATCH":

      020-08-11T10:49:57,957 DEBUG org.nypl.simplified.books.controller.ProfileAccountLogoutTask - [00000000-0000-0000-0000-000000000000][b9257691-db72-47d6-85c5-c6fea41ac859] onDeactivationSucceeded
      2020-08-11T10:49:57,957 DEBUG org.nypl.simplified.books.controller.ProfileAccountLogoutTask - [00000000-0000-0000-0000-000000000000][b9257691-db72-47d6-85c5-c6fea41ac859] deactivation finished
      2020-08-11T10:49:57,958 ERROR org.nypl.simplified.books.controller.ProfileAccountLogoutTask - exception raised waiting for adept future:
      org.nypl.simplified.adobe.extensions.AdobeDRMExtensions$AdobeDRMLogoutConnectorException: E_DEACT_USER_MISMATCH http://adeactivate.adobe.com/adept/Deactivate
      at org.nypl.simplified.adobe.extensions.AdobeDRMExtensions$deactivateDevice$1$receiver$1.onDeactivationError(AdobeDRMExtensions.kt:148) ~[na:0.0]
      at org.nypl.drm.core.AdobeAdeptDeactivationAdapter.onWorkflowError(AdobeAdeptDeactivationAdapter.java:47) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptNativeStreamClient.bytesReady(Native Method) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptNativeStreamClient.onBytesReady(AdobeAdeptNativeStreamClient.java:93) ~[na:0.0]
      at org.nypl.drm.core.AdobeAdeptNetProvider$Stream.onRequestBytes(AdobeAdeptNetProvider.java:227) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptNativeStreamClient.propertiesReady(Native Method) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptNativeStreamClient.onPropertiesReady(AdobeAdeptNativeStreamClient.java:112) ~[na:0.0]
      at org.nypl.drm.core.AdobeAdeptNetProvider$Stream.onRequestInfo(AdobeAdeptNetProvider.java:324) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptConnector.nyadDeactivateDevice(Native Method) ~[na:0.0]
      at org.nypl.drm.adobe.AdobeAdeptConnector.deactivateDevice(AdobeAdeptConnector.java:368) ~[na:0.0]
      at org.nypl.simplified.adobe.extensions.AdobeDRMExtensions$deactivateDevice$1.executeWith(AdobeDRMExtensions.kt:157) ~[na:0.0]
      at org.nypl.drm.core.AdobeAdeptExecutor$3.run(AdobeAdeptExecutor.java:133) ~[na:0.0]
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) ~[na:0.0]
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) ~[na:0.0]
      at org.nypl.drm.core.AdobeAdeptExecutor$1$1.run(AdobeAdeptExecutor.java:83) ~[na:0.0]
      at java.lang.Thread.run(Thread.java:919) ~[na:0.0]

        1. log.txt.2020-08-10.gz
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          Tristan Waddington
        2. log (15).txt.gz
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          Tristan Waddington

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            TristanWaddington Tristan Waddington
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              Created:
              Updated:
              Resolved: