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Bug
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Resolution: Done
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High
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SIMPLY S17 August 4 - 18, SIMPLY S18 August 18 - Sep 1, SIMPLY S19 September 1 - 15, SIMPLY 22 Oct 14 - Oct 27, SIMPLY S20 September 15 - 29, SIMPLY S21 Sep 29 - Oct 13
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5
This error group collates different kinds of book download errors and there are insufficient details to distinguish them. We should add more context to the error report, and possibly the problem document if available.
We should make clear:
- which distributor is involved, possibly even surface that to the event title
- if this is just a network error / timeout (<-- this will be done as part of
SIMPLY-2985) - if it's a fulfillment error
- ??
If SimplyE decides on its own that a book download has failed, it should provide a similar rationale when it reports the problem, so that we can distinguish in Crashlytics between superficially similar problems.
- If the rationale for "Overdrive book download failed" is "couldn't parse the manifest", and you also provide the manifest (or some information about it) then we can look at the manifest (or the information) and hopefully distinguish between network problems, vendor problems, and circulation manager problems.
- If the rationale is "network communication error" then we can say this is almost certainly a client-side network problem.
- If the rationale is suspect, as "this doesn't look like an audiobook" was, then explicitly stating it will make it easier to catch a
SIMPLY-2962type bug in code review.
- relates to
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SIMPLY-2985 log user/environment errors separately from real errors on Crashlytics
- Done
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SIMPLY-2857 [iOS] Many patrons are experiencing download timeouts or errors
- Done